Privacy Policy

Welcome to Farm Spirit Mobile ("we", "our", or "us"). This Privacy Policy explains how information is processed when you play the game, create or use a registered account, contact support, visit our website, or request account deletion. We use this information to provide account access and cloud saves, operate and secure the game, answer support requests, process deletion requests, diagnose errors, and balance the in-game economy.

We do not request phone numbers, government identifiers, or your payment-card details. Depending on how you use Farm Spirit Mobile, we process the following categories:

• Guest and Registered Accounts: Every farm receives a PlayFab ID and a public Farmer Code. Guest play does not require an email address. If you choose Register, the email address, password, and Farmer Code are sent to PlayFab (Microsoft) to link and secure your existing farm. Login and password-recovery requests are also processed by PlayFab.
• Password Handling: Passwords are submitted through the PlayFab authentication API. Our promotional website, support database, analytics panel, and account-deletion panel do not receive or store your plaintext password. The game may remember the last account email locally on your device to identify the selected account; it does not save the password in PlayerPrefs.
• Account-Deletion Requests: A request made in the game sends the PlayFab ID, platform, and app version; our server derives the matching public Farmer Code. A request made through our Delete Account page contains the account email and Farmer Code. We also store the request source, status, and timestamps so the request can be reviewed and completed.
• Game Economy Telemetry: We transmit secure data parameters via HTTP protocols regarding in-game currency activities (such as acquiring, earning, or spending gold coins and diamonds) and general inventory status. This allows us to track resource progression data and balance the game economy.
• HTTP Service Diagnostics: We compile technical application error logs, network request timeouts, and client side crash metrics over secure HTTP endpoints to isolate gameplay issues and optimize runtime performance.
• Account Progress Data: PlayFab IDs, cloud farm saves, level and experience, inventory, achievements, streaks, virtual currency balances, purchase-delivery records, and related gameplay history used to preserve and support your farm.
• Advertising Tracking Tokens: Device-level platform technical identifiers such as Apple's IDFA (Identifier for Advertisers) or Google's Advertising ID, alongside basic device metadata (OS version, device model, and display configuration) utilized by Google AdMob.
• Coarse Location Data: General regional metrics (such as country or device language layout) derived from standard network handshakes to assist with localized performance optimization and relevant ad serving. Precise GPS tracking is never active.
• Website Support & Analytics: Chat messages, the email and optional name or Farmer Code entered in support, page views, button interactions, limited browser metadata, and random website visitor identifiers. IP addresses are used transiently for country lookup and abuse prevention, while visitor and network identifiers used for analytics or chat recovery are stored as one-way hashes rather than as a hardware device ID.

All real-money transaction operations for In-App Purchases are processed exclusively and securely by the designated platform marketplaces (Google Play Commerce or Apple App Store). We do not view, handle, or retain your financial billing accounts or credit card digits.

We use the information described above for the following purposes:

• To create a guest farm, register or log in to an email-linked account, authenticate sessions, and send password-recovery emails.
• To sustain live simulation loops, process cloud profile replication, and retain active level states.
• To review virtual asset flows, ensuring progression balance within the digital sandbox marketplace.
• To trace backend anomalies, script failures, or network integration errors through diagnostic HTTP endpoints.
• To deliver optional video advertisements when explicitly initiated by the user.
• To identify automated client exploits, speed hacks, or fraudulent simulation actions.
• To restore website support conversations across visits and allow our support team to reply.
• To verify and manually process account and associated-data deletion requests.

We collaborate with specialized service infrastructure networks to run backend tasks. These partner platforms independently compile technical markers based on their respective privacy parameters:

• PlayFab (Microsoft): Provides guest and registered account authentication, email/password account linking, password recovery, cloud saves, account identifiers, and gameplay data services. Review the Microsoft Privacy Statement.
• Google AdMob: Operates our mobile monetization systems. AdMob deploys specialized system identifiers to handle ad placements. Review the Google Privacy & Terms.

We do not sell, rent, leak, or lease your technical information to external advertising brokers or outside marketing groups.

Communication between Farm Spirit Mobile, our website endpoints, and service providers is routed over encrypted HTTPS/TLS connections. Administrative deletion requests are available only in the authenticated operator panel, and the public website does not contain a PlayFab Secret Key. You are responsible for choosing a strong password, keeping it confidential, and protecting access to your email account and device.

Please note that no digital pipeline or mobile web transfer can be guaranteed as completely impenetrable. While we follow established structural safeguards, we cannot declare absolute invulnerability.

Registered account information and cloud game data are retained while the account remains active. Guest farm data is retained while needed to provide cloud-save and recovery functionality. Website support conversations are retained while needed to answer and maintain support continuity, unless deletion is requested. Operational analytics, game logs, and limited purchase/security records may be retained as reasonably necessary for security, fraud prevention, platform obligations, accounting, or legal compliance.

• Account Access and Recovery: Registered players can log in with their email and password and request a password-reset email from the Login or Account interface.
• Profile Erasure: You can request deletion of your PlayFab account and associated game data through our Delete Account page or from the account section inside the game. Guest players who cannot use the email form may contact support with their Farmer Code.
• Deletion Retention: Completed or rejected deletion-request audit records are retained for up to 90 days and then automatically removed. Limited records may be retained longer only where required for fraud prevention, security, app-store, tax, accounting, or legal obligations.
• Tracking Opt-Out: You can completely limit behavioral ad profiling at any moment by configuring your native hardware operating parameters (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android devices).
• Support Data Erasure: You can request deletion of website chat messages, your submitted email, and associated visitor identifiers by contacting us from that email address.

Farm Spirit Mobile is intended for a general audience. We do not knowingly collect personal information from children below the minimum age required by applicable law without appropriate parental authorization. Guest play does not require an email address. If you are a parent or legal guardian and believe a child provided an email or other personal information, contact us so we can investigate and remove the relevant account or data.

Our promotional website uses local storage and a long-lived, HTTP-only support cookie to remember a random visitor identifier and restore an existing chat. It also records website traffic and button interaction statistics. Clearing browser storage may remove local identifiers; when possible, support history can still be recovered through the secure server cookie, the email previously submitted, or a matching one-way technical hash. The mobile game application itself does not use web browser cookies.

We may update this policy when account features, data practices, legal requirements, or service providers change. Revisions will be published on this page with an updated date. Where required, we will provide an additional in-app or website notice before material changes take effect.

If you have any open questions, technical feedback, or specific removal requests regarding your data and account architecture, you can contact us directly at:

gopasoftware@gmail.com